Nora Gray Inc. Refund/Return Policy:

Customer Support Hours- Tuesday-Friday 10am-5:30pm EST
Phone: 260-849-4119
Email support@nora-gray.com

If you have questions about an item, sizing, fit or styling please feel free to call, email or message our stylists, we are here to help you find the perfect item If something you purchased ends up not working out, please initiate a return and our customer support team will email you a return label with USPS.

RETURNS & EXCHANGES

All items must be returned in their original packaging/form within 30 days. If 30 days has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All FINAL SALE items are non refundable. 

To be eligible for a return, your item must be unused, unwashed & unaltered in the same condition that you received it. It can have no make up staines, deodorant stains or animal hair. It must also be in the original packaging. Returns are subject to our inspection & approval.

To complete your return, we require a receipt or proof of purchase.
PLEASE DO NOT SEND YOUR PURCHASE BACK WITHOUT A COPY OF IT.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 2-4 business days. A credit will be applied as an e-card for a further purchase.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determine the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us undeliverable will be re-shipped at the customer expense. We are not responsible for refunding or replacing shipments for packages show as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customer to replace packages after sending us a copy of their filed police report.

DEFECTIVE OR DAMAGED ITEMS PROCESS

Please send up a picture of the defective or damaged area and email the images to support@nora-gray.com, including the tag in the image showing it's still attached.

Indicate "Defective" or "Damaged" in the subject line.

Include the first and last name on your Nora Gray Account, order # and product code/name of the item. You will receive a response from our customer service support team within 24 hours.